Cookie policy
Last updated · Version 2026-11-01-v3
1. About this policy
This policy explains how PJG Financial Limited, trading as Protection Connect, uses cookies and similar technologies on protectionconnect.co.uk and the broker portal. It should be read with our privacy policy, which explains how we handle personal data more generally.
2. What cookies are
Cookies are small text files placed on your device when you visit a website. Similar technologies, such as local storage and pixels, work in a comparable way. We refer to all of them as cookies in this policy.
Some cookies are set by us (first-party cookies). Others are set by the services we use, such as Google when you choose Sign in with Google (third-party cookies).
3. How we use cookies
Essential cookies are needed for the site and portal to work, for example to keep you signed in, protect your account and remember your cookie choices. These cannot be switched off.
Our site does not set any analytics or marketing cookies today. If we start to use them, they will work as described below.
Analytics cookies help us understand how visitors use the site, which pages are popular and where people have problems, so we can improve it. We only set these with your consent.
Marketing cookies help us measure our advertising and show relevant adverts on other sites. We only set these with your consent.
4. Cookies we use
The table below lists the cookies and similar storage our site uses. We do not set any analytics or marketing cookies. When you sign in, your session is stored in your browser's local storage rather than in a cookie; this is strictly necessary to keep you signed in. Your cookie choice is also stored in local storage.
If you use Sign in with Google, Google may set cookies on its own domain while you sign in. Google controls these cookies, and Google's cookie information explains them. Third-party providers may change the names or durations of their cookies from time to time.
| Name | Type | Purpose | Expires |
|---|---|---|---|
| pc-cookie-consent | Essential | Stores your cookie choices in local storage so we don't ask again on every visit. | 12 months |
| sb-*-auth-token | Essential | Keeps you signed in to the broker portal. Stored in local storage, not as a cookie. | When you sign out or your session ends |
| sb-*-auth-token-code-verifier | Essential | Used once while you sign in, to complete sign-in securely. Stored in local storage. | When sign-in completes |
| pc-auth-next pc-auth-origin pc-auth-provider | Essential | Remember, for the current tab only, where to take you after sign-in and how you started signing in. Stored in session storage. | When you close the tab |
| pc-signup-draft | Essential | Keeps your sign-up answers on this device so a refresh, or closing the tab, doesn't lose them. It never holds your password, CII PIN, message or declaration ticks. Stored in session storage and local storage. | Up to 24 hours, or when you submit or log out |
| pc-setup-v1 | Essential | Account-setup progress that an earlier version of account setup kept on this device. We no longer save it: account setup deletes any that is left when you open it. Stored in local storage. | When you next open account setup or log out on this device |
| pc-chat-v1:public | Essential | Keeps your conversation with the help assistant on our website for this tab. Stored in session storage. | When you close the tab or log out |
| pc-chat-v1:buyer | Essential | Keeps your conversation with the help assistant in the broker portal for this tab, for the person signed in. Stored in session storage. | When you close the tab or log out |
| Google sign-in cookies | Third party | Set on Google's own domain if you use Sign in with Google, while you sign in. | Set by Google |
5. Your choices
When you first visit, we ask whether you accept analytics and marketing cookies. We do not use either category today: we ask now so that your choice is already recorded if we add them later, and we will only set them if you have said yes. You can accept all, reject all or choose by category, and change your mind at any time using Change cookie settings. Rejecting non-essential cookies does not affect your ability to use the site.
You can change your choice at any time using the Change cookie settings button on this page or the Cookie settings link in the footer. We will ask you again after 12 months.
You can also block or delete cookies in your browser settings. If you block essential cookies, parts of the site and portal may not work.
6. Changes to this policy
We may update this policy when we change the cookies we use or when the law changes. The date at the top shows when it was last updated.
7. Contact us
If you have questions about cookies or this policy, email contact@protectionconnect.co.uk or write to PJG Financial Limited, 5 South Charlotte Street, Edinburgh, EH2 4AN. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
